Cancellation & refunds

Check the billing page for your subscription status, billing interval and next charge. If a seven-day free trial applies, cancel before it ends to stop the subscription from renewing into a paid period.

Open subscription management from the billing page to cancel renewal. Access continues until the subscription end date shown there. Account deletion is a separate process that includes subscription cancellation and data deletion. Subscription expiry alone does not delete uploaded media or posts already published on social platforms.

For billing questions or refund requests, email ceo@mark17.co.kr with your account email, charge date and receipt reference. We check the transaction and payment-provider status, then explain refund eligibility and the next steps. Canceling a subscription or deleting your account does not automatically issue a refund. Do not send card numbers, passwords, tokens or verification codes.